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We’re here to help with any questions or special requests you may have. Whether you’re planning your stay or simply need a little more information, feel free to reach out and our team will be happy to assist you.
location highlights
800 m from Ubud Monkey Forest
1.9 km from Ubud Traditional Art Market and Ubud Palace
2.6 km from Campuhan Ridge Walk
2.8 km from Blanco Museum
35 km from Ngurah Rai International Airport
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Frequently Asked Question
What are the check-in and check-out times?
Check-in begins at 3:00 PM. Check-out is by 12:00 PM (noon). Early check-in and late check-out are available upon request and subject to availability. Additional charges may apply.
What room types are available?
Alaya Resort Ubud offers three categories : Deluxe Room, Alaya Room, Suite
All room types offer views of lush greenery or rice fields.
What is the maximum occupancy per room?
Deluxe Room & Alaya Room: 2 adults + 1 child under 12 years
Suite: 2 adults + 2 children under 12 years
Can I request an extra bed?
Yes, extra beds can be arranged in certain room types for an additional charge.
What bed sizes are available?
King Bed: 200 x 200 cm
Twin Bed: 120 x 200 cm
Bed configuration may be arranged based on preference at the time of booking.
What is the bathroom layout like?
Bathrooms are designed with a balance of luxury and privacy. Toilet areas are fully enclosed, while the rest of the bathroom features an open layout with secure curtains.
Do any rooms have connecting doors?
Yes, some Alaya Rooms and Suite offer connecting doors. Depending on the room location, the connecting access can be through the balcony or an external corridor, ensuring privacy. Please request this feature when booking.
Is the resort wheelchair accessible?
Facilities for guests with limited mobility are available, but limited. Please contact our team in advance to discuss specific needs.
What is your booking policy?
- A valid credit card is required to confirm a booking.
- Payment may be made in advance or upon arrival, depending on the rate plan.
- Free cancellation is generally available up to 3 days before arrival. Terms vary by booking type.
- Special requests, such as dietary needs or celebration setups, are subject to availability.
What should I know about staying close to nature?
Our location offers a nature-filled setting, which may include the occasional encounter with small insects. Rooms are cleaned daily, and mosquito repellent is provided to keep things comfortable. For the most peaceful stay, we recommend keeping balcony doors closed when not in use.
Can airport transfers be arranged?
Yes. We offer both standard and luxury transfer services for an additional charge. Advance notice of at least 48 hours is recommended.
Is there a shuttle service in Ubud?
Yes, a paid shuttle service is available and may be arranged through the front desk.
Do in-house guests receive dining benefits?
Yes. Guests receive special offers when dining at Alaya Grounds:
- Discounts at Pison, Cerita Manisan, and Chontea
- A complimentary welcome cocktail at Rayjin
Let Us Know How We Can Help
If there’s anything you’d like to ask, share, or arrange ahead of your stay, simply fill out the form below. Your message will go straight to our team, and we’ll be in touch as soon as possible.